This Privacy Policy was last modified on March 3, 2026.

Welcome to KnowVela.com ("KnowVela", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and services.

This notice describes:

1. What personal information is collected, how it is used, and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect against misuse of your information.
4. How you can correct inaccuracies in your information.

1. INFORMATION COLLECTION, USE, AND SHARING

KnowVela collects information you provide directly when you register, subscribe, participate in courses, or contact support. This may include your name, email address, account credentials, and other information you choose to provide.

Because KnowVela is an online learning platform, we may also collect and store information associated with your learning activity, such as:

• Course enrollments and progress
• Quiz responses and results
• Completion status, certificates, and timestamps
• Content interactions (e.g., lessons viewed, time spent)
• Support communications and feedback you submit

We use this information to operate and improve KnowVela, provide learning functionality, manage subscriptions, deliver service-related communications (e.g., billing, security, policy changes), and provide support.

We do not sell personal information. We do not rent your personal information. We may share information with third parties only as necessary to provide the service, such as payment processing, hosting/infrastructure, email delivery, and security providers.

Payment information is processed by our payment processor (Stripe). We do not store full credit card numbers on our servers.

2. YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may update certain account information through your profile settings. You may request access to, correction of, or deletion of your personal information by contacting support.

We may contact you for service-related purposes such as billing, account security, and policy updates. If we offer marketing communications, you may opt out using the mechanism provided in those messages or by contacting support.

3. SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

4. REGISTRATION

In order to use this site you must complete the registration process. During registration you are required to provide an email address and password. This information is used to create a unique account for you. Your email address is used for account administration and may be used to contact you regarding your subscription or account issues. Passwords are stored in encrypted/hashed form and are not visible to employees.

5. SESSION COOKIES (Strictly Necessary)

Our website uses a strictly necessary session cookie to ensure the site works properly when you browse or log in. This cookie is called PHPSESSID and is created automatically by our web server software.
What it does: It stores a random session ID number in your browser. This number lets the website remember things like whether you are logged in and maintain your session.
What it does not do: It does not store personal data directly in your browser. Session information is kept on our server; your browser only holds the reference ID.
Why we use it: Without this cookie, the site would not be able to function properly (for example, you would be logged out on every page).
How long it lasts: The session cookie remains active until you log out. When you log out, the session and its cookie are deleted.

Because this cookie is strictly necessary for the operation of the website, it is set automatically and does not require your consent.

PLEASE BE AWARE THAT IF YOU DO NOT CONFIGURE YOUR BROWSER TO ACCEPT COOKIES, YOU WILL NOT BE ABLE TO USE THIS SITE.

6. LINKS

This site may contain links to other sites. We are not responsible for the content or privacy practices of such other sites. We encourage you to read the privacy statements of any other site that collects personally identifiable information.

7. DATA RETENTION

We retain account and learning records for as long as your account is active. If you cancel or delete your account, we will delete or de-identify personal information in accordance with our operational requirements, except where retention is required for legal, tax, fraud prevention, dispute resolution, or security purposes. Backup copies may remain temporarily as part of routine system backups before permanent deletion.

8. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have rights under applicable California privacy laws (including the CCPA/CPRA), such as the right to request access to, correction of, or deletion of personal information we collect about you, and to request information about categories of personal information collected and disclosed. To exercise these rights, contact us using the information below.

9. CHANGES TO THIS PRIVACY POLICY

KnowVela reserves the right to modify this Privacy Policy at any time. We do so by posting and drawing attention to the updated policy on the site. Continued use of the site after changes become effective constitutes acceptance of the updated policy.

10. CONTACT

Any questions or comments you have may be directed to our help team at help@knowvela.com.

© KnowVela. All Rights Reserved.